Deposits And Withdrawals
withdraw your profits and manage your payment methods.
Withdrawing your funds
- Log in to your Markets-Soft account.
- Click on the Trade button located on the upper-right side of the screen.
- Click the Withdraw link located under the Deposit button.
- Enter your withdrawal amount.
- Click Withdraw
Once your withdrawal request is approved, the requested amount will be transferred using the same payment method with which you made the initial deposit. You will receive a confirmation email to your inbox.
Please note: you may cancel your withdrawal request within 48 hours from the time it was created.
Monitor your withdrawals
You can monitor your complete withdrawal history using our Recent Withdrawals table. It provides you with the date, time, amount and status of every withdrawal you ever made (pending, approved and cancelled). You can view the table on your Withdrawal page.
Methods used for withdrawals
If you withdraw funds from your Markets-Soft account, the requested amount will be transferred using the same payment method with which you made the initial deposit. You will receive a confirmation email to your inbox.
The rest of your profits may be withdrawn using any withdrawal method currently accepted by Markets-Soft. For example: you invested $3,000 using your MASTERCARD, and subsequently made an additional $1,500 profit. When you decide to withdraw your $4,500, the initial investment amount of $3,000 will be credited back to your MASTERCARD. The $1,500 profit may be transferred using any system shown on our withdrawal methods list.
Please ensure that you have verified your credit/debit card details before you make a withdrawal request.
Minimum withdrawals and processing times
The minimum withdrawal amount for bank wire is $/£/€ 100. For all other payment methods the minimum withdrawal amount is $/£/€ 50.
Please note: Your withdrawals will be paid in your trading account currency. If you have a USD account your minimum bank wire withdrawal will be $100. If you have a GBP account your minimum bank wire withdrawal will be £100 etc.
Our Finance Department processes and approves most withdrawal requests within 3-4 business days. It may take additional time for your chosen payment service provider to complete the transfer process.
Please note: For additional security, you must confirm any withdrawal with your account manager.
Markets-Soft Platinum and Black account members are granted their first withdrawal free of charge. Most withdrawals are assigned a service fee of 3.5%. If this percentage equals an amount of $30 or less, the trader will simply be charged a standard $30 withdrawal fee. The maximum service fee for a single withdrawal is capped at $3,500. Please note: The commissions for wire withdrawals will be paid by the beneficiary.
Account Verification Process
To protect your security you must verify your Markets-Soft account details prior to withdrawing funds. Please upload a scan/photocopy of the following documents:
- Proof of identity (ID card/Passport).
- Proof of residency (Gas/Electricity/Home phone bill, Bank statement).
- If you choose to deposit funds via credit/debit card, scan and upload the front and back sides of the card. We advise you to obscure the first 12 digits on the front of the card and the CVV number on the back.
For any additional info concerning the verification process, please visit our Verification section in the FAQ.
Our support team is always available to assist you with your account management. If you need help with making a withdrawal, please contact us at any time via email or live chat.